FREE DOMESTIC TH SHIPPING | FREE INTL EXPRESS SHIPPING USD $250+

Shipping & Returns policy

SHIPPING POLICY

Thailand 

Free KERRY EXPRESS delivery (1-3 days) for all domestic orders

INTERNATIONAL

Asia - International express delivery (2-3 business days) - $25.00 

Oceania - International express delivery (2-3 business days) - $30.00

North America - International express delivery (2-3 business days) - $35.00

Europe - International express delivery (2-3 business days) - $40.00

The rest of the world  - International express delivery (3-5 business days) - $55.00 

For orders over $250, International express delivery is free of charge

RETURNS

We offer a 14-day return policy on all full-price merchandise. The return window begins on the day your order is delivered to you. 


To issue a return please email info@define-collection.com with your order number.  

  • Returned items must be in new, unused condition and in the original packaging.
  • For health and safety reasons, we do not accept returns for pierced earrings. 
  • All sale items purchased, including sample sale pieces, are considered final sale and are not eligible for a refund or return.
  • Postage will be at the buyer's expense.  We recommend using registered/trackable post as we do not hold responsibility for lost packages. 
  • Please note: We do not offer returns or exchanges for custom made items. These items include custom engraving, stamped tags, custom initial/letter, custom made jewelry upon request.