Shipping & Returns policy
SHIPPING POLICY
Thailand
Free KERRY EXPRESS delivery (1-3 days) for all domestic orders
INTERNATIONAL
Asia - International express delivery (2-3 business days) - $25.00
Oceania - International express delivery (2-3 business days) - $30.00
North America - International express delivery (2-3 business days) - $35.00
Europe - International express delivery (2-3 business days) - $40.00
The rest of the world - International express delivery (3-5 business days) - $55.00
For orders over $250, International express delivery is free of charge
RETURNS
We offer a 14-day return policy on all full-price merchandise. The return window begins on the day your order is delivered to you.
To issue a return please email info@define-collection.com with your order number.
- Returned items must be in new, unused condition and in the original packaging.
- For health and safety reasons, we do not accept returns for pierced earrings.
- All sale items purchased, including sample sale pieces, are considered final sale and are not eligible for a refund or return.
- Postage will be at the buyer's expense. We recommend using registered/trackable post as we do not hold responsibility for lost packages.
- Please note: We do not offer returns or exchanges for custom made items. These items include custom engraving, stamped tags, custom initial/letter, custom made jewelry upon request.